Introduction
Welcome to using our products and services! We understand the importance of personal information to you, and your trust is of great significance to us. We will strictly comply with legal requirements and take appropriate security measures to protect your personal information. Therefore, AcezMeta Sdn. Bhd. (referred to as "AcezMeta" or "we") has developed this "AcezMeta Privacy Policy" (hereinafter referred to as the "Privacy Policy") to help you fully understand how we collect, use, share, store, and protect your personal information during your use of our products and services, as well as how you can manage your personal information, so that you can make informed choices.
To safeguard your rights, before you start using our products and services, please read and understand this policy carefully to ensure that you fully understand and agree before you begin. When you start to download, access, or use AcezMeta products or services, it means that you have agreed to this privacy policy and trust our handling of your information. We reserve the right to publish the content of the privacy policy on this website at any time with minor modifications or changes. When such modifications or changes are announced on this website, the updated content will take effect immediately. We recommend that you pay attention to such modifications or changes at any time. In addition, if the revised version has significant and substantial changes, we will publish update information on this website and formally implement the aforementioned privacy policy. If you continue to use the goods or services provided on this website, you will be deemed to have read, understood, and agreed to accept all modifications. In this policy, we explain the professional terms in a simple and understandable way to help you understand. If you have any questions, opinions, or suggestions about the content of this policy, you can contact us through the contact information provided at the end of this policy.
This privacy policy will help you understand the following:
A.What personal information do we collect.
B.How do we use cookies.
C.How do we use the collected personal information.
D.Data accuracy
E.With whom do we share your personal information.
F.How do we protect the security of your personal information.
G.How can you manage your personal information.
H.How do we handle personal information of minors.
I.How to contact us.
A.What personal information do we collect.
We only collect the following information that is necessary to fulfill the game functions:
1.Information provided by you:
(1) Registration information: The information you provide to us when registering for a game account, including email address and information imported from your connected social media accounts (such as Facebook, Google, etc.).
(2) Information provided by you when using our services: When you set up your profile for the game, participate in our promotional activities, or contact us through our customer service, you may provide your name, phone number, email, home address, or other relevant information.
(3) Information provided by you when making purchases in the game, to facilitate payment.
(4) We may need to collect your personal sensitive information to provide specific game functions. You have the right to choose not to provide such information, but you may not be able to use certain game features. If you choose to voluntarily provide such information, you agree that we will process your personal sensitive information for the purposes and methods specified in this policy.
2.Information we may collect when you use our services:
To make our services more convenient for you, we may automatically collect certain information or data as service logs when you use the game and/or website:
(1) Device information:
Device attributes: Operating system, hardware and software versions, available storage space, browser type, application and file names and types, plug-ins, etc.
Identifiers: Unique identifiers, device IDs, IMEI, MAC address, device models.
Device signals: Bluetooth signals, as well as information about nearby Wi-Fi access points, beacons, and cellular towers.
Information from device settings: Information you allow us to receive through device settings you open, such as GPS location, camera, or photos, with your permission.
Network and connectivity: Information such as the name of your mobile operator or ISP, language, time zone, IP address, connection speed, etc.
(2) Communication logs:
For example, the content of your communication or messages with others in the game. We also collect your information each time you interact with us, such as when you use in-app support to communicate with us.
(3) Location information:
For example, when you use location-related services, we may collect your approximate location to provide you with relevant services.
(4) Other relevant information:
In order for you to better use our products or services, we will collect relevant information with your prior consent, such as friend list information.
3.Information from other sources
(1) We may collect your information that is included in the shared data of other users, such as photos or videos posted by other users that may contain your information.
(2) We may obtain information about you from business partners, contractors, and other collaborating vendors and add it to our account profile or other collected information.
B. How we use Cookies
To ensure the proper functioning of our product, provide you with a more convenient browsing experience, and recommend content that may interest you, we store small data files called Cookies on your computer or mobile device. Cookies typically contain identifiers, website names, and some numbers and characters. With the help of Cookies, websites and user interfaces can store your registration account, email, password, preferences, and other information.
You can manage or delete Cookies according to your preferences. You can clear all Cookies stored on your computer. Most web browsers have the functionality to block Cookies. However, if you do so, you will need to change the user settings each time you visit our website. For detailed instructions on how to change browser settings, please visit the relevant settings page of the browser you are using.
C. How we use the collected personal information
We will utilize your personal information to provide, personalize, and improve our services.
1.Registration information (social media accounts, email): We use registration information to set up user accounts, allow users to log in to the game, and provide services to users.
2.Device information (device ID, device type, operating system, CPU, RAM, IP address, MAC address): We use this information to provide and improve game services, such as allowing users to download and install games on their devices, recording and tracking game user requests, detecting network and device status while users play games, and correcting errors or mistakes that occur during gameplay. The use of device information is a necessary condition for us to fulfill our contract in providing the game to you.
3.Contact information (name, address, phone number, instant messaging accounts): This information is only available to us when you provide it voluntarily, primarily in the following scenarios: (1) sending you news, features, or enhancing products or services; (2) handling/referring to your customer service or technical support questions or difficulties; (3) sending physical peripherals or gifts for participation in marketing activities; (4) notifying you of opportunities, competitions, promotions, or other special activities and offers related to upgrades.
4.Location information: We use this information to provide certain location-based services, such as teaming up with nearby individuals (if applicable). We use IP addresses to provide you with game versions that comply with local laws.
5.Social media IDs: To allow you to share certain content on social media.
6.User documentation: We use this information to provide customized services to users, such as a personal profile page.
7.Game data: We use this data to provide services to users, as it forms the basis of our game. The use of game data is a necessary condition for us to fulfill our contract in providing the game to you.
D. Accuracy of Information
When you provide us with personal information, you agree to provide only accurate information and agree that we may assume its accuracy and rely on it. If we provide you with a way to update your information, you agree to update it to maintain its accuracy.
E. Sharing of Your Personal Information
We will not share your personal information with companies, organizations, and individuals outside of the product service provider, except in the following cases:
1.With your explicit consent, we will share your personal information with other parties.
2.We may share your personal information with external parties within the limits permitted by law for the purposes of legal compliance or dispute resolution.
3.Sharing with affiliated entities: In order to facilitate the joint provision of services based on associated accounts and recommend information that may interest you, your personal information may be shared with our affiliated entities. We will only share necessary personal information, and if we share your sensitive personal information or if the affiliated entities change the purposes of using and processing personal information, we will seek your consent again.
4.Sharing with authorized partners: We may entrust authorized partners to provide certain services to you or to perform functions on our behalf in order to provide better customer service and user experience. We will only share your personal information for legitimate, lawful, necessary, specific, and explicit purposes, and only the personal information necessary for providing the services will be shared. Our partners are not authorized to use the shared personal information for purposes unrelated to the product or service.
F. How We Protect the Security of Your Personal Information
1.We will take appropriate industry-standard security measures and technical safeguards to store and protect your personal information from loss, misuse, unauthorized access or disclosure, alteration, or destruction. These measures may include encryption transmission through SSL technology, data encryption storage, strict restrictions on data center access, the use of private network channels and proxies. Your personal information is stored on password-controlled servers and access is restricted.
2.Please understand that due to the rapid development of computer and internet technology and the limitations of synchronous speed, there may be various malicious or non-malicious attack methods. Although we continuously strive to improve and strengthen security measures to protect your information from accidents or breaches, we cannot guarantee the absolute security of the information at all times.
G. Managing Your Personal Information
You can access and manage your personal information in the following ways:
1.Accessing Your Personal Information
If you wish to request access to your personal information, you can contact our customer service at any time, and we will respond to your access request within 30 days.
2.Correcting, Supplementing, or Deleting Your Personal Information
If you discover any errors in the personal information we process about you, have concerns about how we use your personal information for any reason, or wish to request us to stop using, correct, or delete that personal information, please contact our customer service. We will cease using the information, make appropriate corrections, or delete it within 30 days from the date of your request.
H. Handling Personal Information of Minors
(1) Minors may not create user accounts without the consent of their parents or guardians. If you are a minor, we recommend that you have your parents or guardians carefully read this Privacy Policy and use our services or provide information to us only with their consent.
(2) For the collection of personal information of minors with the consent of parents or guardians when using our products or services, we will only use, share, transfer, or disclose this information in accordance with applicable laws and regulations, with explicit consent from parents or guardians, or when necessary to protect the minors.
I. How to Contact Us
You can contact us through our customer service, and we will respond to your request within 30 days. If you have any complaints or reports regarding the security of personal information, or if you have any questions, opinions, or suggestions regarding the content of this policy, you can contact us at the following:
Customer Service Contact: [email protected] (Please specify the specific game product and provide details of the situation. We will review the issues involved as soon as possible and handle them promptly after verifying your identity information.)
Please note that the translation provided may be slightly condensed due to length limitations.
